Shipping Policy
Last updated: June 2026
Please note: Orders may take up to 2 weeks to ship out. Thanks for your patience — we appreciate it!
Processing time
Please allow up to 2 weeks for your order to be processed and shipped out. You'll receive an email with tracking as soon as it leaves our warehouse.
Shipping rates & delivery times
- US standard (over $20): Free — 3–5 business days
- US standard (under $20): $4.99 flat — 3–5 business days
- US expedited: $9.99 — 2 business days
- Canada: $7.99 — 5–10 business days
- International: Calculated at checkout — 7–21 business days
Tracking
You'll receive a tracking link by email the moment your order ships. If you don't see it within 48 hours, check your spam folder or contact us.
Customs & duties
International customers are responsible for any customs duties, taxes, or fees charged on import. These are not included in your order total.
Lost or stuck packages
If tracking hasn't updated in 7+ business days, email support@furfreelaundry.com with your order number and we'll open an investigation or send a replacement.
Questions?
See our Contact page or our Refund Policy.